FAQs
Our Frequently Asked Questions
What areas do you service?
We provide prompt, reliable plumbing and gas services across Gawler, the Barossa Valley, and Adelaide’s Northern suburbs. Whether you are in the heart of Gawler or out in the vineyards, we are your local family-owned team. If you’re unsure if we cover your street, just give us a call—we actually answer!
What kind of plumbing and gas work do you handle?
We are a full-service maintenance company. Our expertise covers everything from hot water repairs and replacements to gas appliance installations, tap and toilet repairs, and advanced leak detection. While we are experts in clearing blocked drains, our 40+ years of experience means we can handle almost any residential or commercial plumbing issue.
Do you offer emergency plumbing and gas services?
Yes. We prioritize urgent issues like gas leaks, burst pipes, and failing hot water systems. We offer same-day responses to ensure your home remains safe and functional. Because we are a local family business, we understand how stressful a plumbing emergency can be, and we work quickly to get it sorted.
How much will my plumbing repair cost?
We believe in simple, transparent, and fair pricing. Before any work begins, we provide a clear, upfront quote so there are no hidden surprises or “hourly rate” traps. We offer honest advice on the most cost-effective long-term solution, rather than just a quick, temporary fix.
Are you licensed to perform gas fitting and repairs?
Absolutely. Gas is not a DIY job. Our team consists of fully licensed gas fitters and plumbers. We handle gas leak detection, heater servicing, and new appliance installations (like cooktops and hot water units) according to strict South Australian safety standards, ensuring your family’s total peace of mind.
Why should I choose a family-owned business over a big franchise?
With 40+ years of local history, we offer a level of personal service and accountability that big franchises can’t match. When you call us, you aren’t talking to a call center; you’re talking to locals who care about their reputation in the Gawler community. We pride ourselves on being reliable, honest, and professional—every single time.
Can you repair damaged pipes or gas lines?
Yes. Whether it’s a cracked sewer pipe causing blockages or a corroded gas line, we provide long-term repair and replacement solutions. We use diagnostic tools to identify the exact point of failure, allowing us to perform targeted repairs that restore full function to your home’s infrastructure without unnecessary disruption.
How often should I have my plumbing and gas systems serviced?
We recommend a routine maintenance check every 12 months. This includes inspecting your drains for early signs of tree root intrusion, checking your hot water system’s valves, and performing a gas safety check on your appliances. Regular maintenance is the best way to prevent costly midnight emergencies and ensure your family’s safety.
Are your plumbers and gas fitters licensed and insured?
Absolutely. Every member of the Murray Street Plumbing & Gas team is fully licensed, insured, and trained to South Australian standards. With over 40 years of local history in Gawler, we pride ourselves on safe practices and professional workmanship that you can trust. We don’t just meet industry standards; we aim to exceed them.
Do you offer a guarantee on your workmanship?
Yes. We stand behind every job we do, from a simple tap washer replacement to a full hot water installation. If you experience any issues with a repair or installation we’ve performed, simply give us a call. We are the local team that actually answers the phone, and we will return promptly to resolve the issue at no additional cost to you.